Shipping Policy
Standard Shipping Policy
Ordering an item from OfficeBella.com? We will ship your order to the contiguous 48 states FREE (excludes Alaska, Hawaii, and any outlying islands such as Puerto Rico) if it totals more than $60.00 and weights less than 100lbs. If your order is placed by 2:00 pm EST on a normal business day, it will ship that day provided we have stock. We always try to ship from the warehouse closest to your location. Occasionally, inventory availability requires that your order ships from an alternate warehouse, which may take a bit longer. Most of our customers receive their order in 3-4 days, however, sometimes it takes 4-5 days and occasionally a little longer. If your order is placed after 2:00 pm EST, or on a weekend or holiday, it will ship the next business day. If your order does not meet $60.00 cart minimum for FREE shipping, shipping charges will be approx. $9.25 plus $0.25/lb for single shipments to the contiguous 48 states, using the item weight (found on its detail page) rounded up to the next full pound, Any shipments to multiple addresses will be charged the applicable extra shipping charge. All orders must be signed for. UPS will not leave order at door step or any location at ship to address , to track order please use you'r order number that is a UPS refrence number for tracking, tracking takes 24hrs to update if you do not see your tracking infomation,the order may have been shipped by a diffrent method and please call us so we may get you that info
Please verify that all shipping information is correct within one hour after placing your order. Any orders shipped to an incorrect address supplied by the customer will incur additional shipping charges to ship to the corrected address. A valid email address is required for all orders placed online. Please be sure to check your email, including the SPAM folder, for your order confirmation. Valid contact numbers are required on all orders. Billing and shipping addresses that are mismatched will receive a confirming phone call on all orders over $75. Anyone who place's a credit card order $500 or more and cancel's a order before it is shipped will have to pay 3.85% of total order in credit card fees, again please be sure you want that order and all info is correct, this excludes orders canceled by Officebella
Please note, anyone shipping a order to a export company we will need the destation of order, this is for USA export control without the correct info order will be placed on hold.
Please call OfficeBella.com directly at (781) 939-0400 to obtain exact shipping time and cost, or to expedite orders.
Any order placed with “NO SIGNATURE REQUIRED” we will not ship order out we do require a signature.
Sometimes the order will be split between multiple warehouses. Please check receipt; if it shows split, then the missing items will soon follow within the next day or so.
WILL CALL service is available at any of our 33 warehouses. Please call us for details. Will call pick up - any furniture or heavy item being picked up, DRIVER MUST LOAD.
Sales tax is collected in the states of CT, MA and CA. If you place an order and are charged sales tax and are sales tax exempt, please fax your tax exempt certificate to (888) 600-8660 and we will gladly refund the sales tax portion to you.
Shipping costs for orders from OfficeBella.com depend upon the method and option you choose. Please note that the shipping rates for many items we sell are weight-based. The weight of an item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Any item that is not in stock will be refunded.
APO AND FPO
At this time we do not, please check back with us in the future
.
Backorder and Out of Stock
OfficeBella does NOT backorder out of stock items. you may call us to check if that item is back in stock. The customer will have to pay all applicable shipping fees as if it is a newly placed order.
Special order items
If an item is not available in any of our warehouse, we can special order that item .The customer will be responsible for the shipping fees that apply. Prices on the web site DO NOT reflect special order pricing, the cost may be higher and the shipping may be more. Any item that is special ordered it is NOT RETURNABLE.
If you received a faulty item and need to exchange it for the same item, please contact us to request an immediate replacement. If you would like to exchange an item for a different one, please call us to obtain a Return Authorization (RA) number for the original item. You do not have to wait for us to receive the original item before placing the new order.any customer who does not return a item either defective or damaged and we have not recived that item customer will be charged for that item. that is owed to us.
If you received order damaged please give us a call within 24 hours. If your order has concealed damage, please do not discard any packaging or boxes that came with your order. Furthermore, if you receive damaged furniture via our freight carrier, please refuse the order and give us a call as soon as possible. In this case, we can replace your order as quickly as possible. Please do not hesitate to call us; we believe we have the best customer service people at OfficeBella.com
If your item is found to be defective after 30 days from receipt, please contact the manufacturer directly for their warranty policies.(Toner exempt) OfficeBella ONLY offers a 30 day return policy ONLY
Partial Refunds/ Re-Restocking Fees
Any item that is returned will have to pay a 20% re-stocking fee, anyone who cancels a order and we have to stop order from being shipped due to customer error will be charged 20% order cancelation fee. any order over $500 will have to pay a 3.00% of credit card prossecing fees for any cancelation to order. for a total of 23% in order cancelation fees on orders over $500
We accept all forms of credit cards with United States billing addresses. We do not accept foreign credit cards. We do accept Western Union or any form of money order. If sending a personal check, please NOTE: We will hold your order until the check clears, which may take up to 14 days. Returned checks will incur a $20 check fee in addition to the face value,
We accept signed purchase orders (POs), from government and educational establishments ONLY, or on a company letterhead or form with approved credit. Please fax to (203) 393-1735 ATTN: Accounting Department
All furniture orders MUST have special order form filled out prior to placing your order. If there are any special delivery requirements, extra charges may apply.
We do not guarantee any color to match to any current item you may have. Please e-mail our sales dept and we will send you out samples of color swatches.
We do not ship international, we only ship within the USA
Freight Orders
All freight orders require a valid contact number so that the carrier may contact you to arrange for delivery. If the customer is not available for the freight delivery, an attempt to contact the customer will be made by the freight carrier. If the customer cannot be reached, the delivery will be returned to our warehouse and the customer will be responsible for all freight and holding fees of the carrier due to their inability to make a successful delivery. Any order that has been shipped back due to an incorrect address supplied by the customer will incur additional shipping/freight costs.
Receiving hours are required when placing freight orders
Freight orders must indicate whether there is a lift or loading dock. Standard freight delivery is past the first threshold only or to a loading dock. Please call us to let us know of any special requirements such as inside delivery, stairs and other variables which may affect freight cost. Set-up is not included, but can be added at additional cost. Some residential deliveries via freight may incur an additional freight fee decided by the freight company. Heavier merchandise may also increase freight fees such as cartons or papers or folders. If your order requires an adjusted freight fee, you will be contacted by customer service.
Please allow extra time for freight orders that ship direct from the manufacturer
IMPORTANT: All freight orders must be inspected prior to the departure of the freight company. Signing the Bill of Lading indicates that you have received the delivered items in acceptable condition. If you receive damaged furniture delivered by our freight company, please refuse the order and give us a call as soon as possible so that we may send out replacement. Please do not hesitate to call us; we believe we have the best customer service people at OfficeBella.
OfficeBella is not responsible for any damage done to property by the shipping company. Please contact the shipping company directly if any property damage occurred to your property as a result of their delivery.
Freight deliveries for furniture and special items can take anywhere from 1-7 business days to reach the customer.
General Return Policy
You may return new, unopened items sold by OfficeBella.com within 30 days of delivery for a full refund. Items must be returned in the original packaging. Just give us a call at (781) 939-0400 to obtain a Return Authorization (RA) number and a ship to address to send the item to be returned . We supply a white return label that accompanies the packing slip. This must be attached to the outside of the return shipping package, with the RA number clearly marked. Returns must be in the manufacturer’s original packaging, unopened and in re-sellable condition. Please note: OfficeBella does not pay for return shipping on any item that was ordered in error by customer and that includes any order that was shipped out and was refused by customer and was sent back to our warehouse for any reason other than being damaged by UPS, customer will pay for the shipping back at an amount to be determined once we receive the item back, plus a 3.85% return fee.
Please ship your return via (UPS ONLY ) that provides tracking information in the event it is lost, damaged or mis-routed. This protects your investment in the product, if a order is returned without tracking and the order is lost, OfficeBella.com is not responsible for the product or refunding order.
Any returns made via a freight carrier must be inspected and signed for as being in good condition by the freight company representative before departure. Please allow two to three weeks for your account to be credited after we receive your merchandise. in our warehouse and inspected the order.
This is inclusive of items for exchange as well. You do not need to wait for us to receive the original item before placing your new replacement order. We are not responsible for errors at check out, so please check to make sure all information is correct before check out.
Please note: 20% restocking fee on all returns excludes damaged items.
Non-Returnable Items
OfficeBella.com does not accept returns of the following items:
·Any item that has obvious signs of use.
·Hazardous items that are gas-powered or contain flammable liquids. (These items will say “This item cannot be returned” on their product detail page.)
·Computers (laptops and desktops) more than 30 days after delivery.
·Special order items are non-returnable and non-refundable
·Any product missing the serial number or UPC.
·Gift certificates.
·Items purchased from sellers other than OfficeBella.com
·Opened computer/electronic/information items such as toner, electronic media and recordings. This includes CDs, DVDs, VHS tape, software, video games, cassette tapes and vinyl records, as well as toner and inkjet cartridges.
·Electrical items to include lamps, batteries, etc
·Consumable items such as food and medicinal supplies
It is the goal of OfficeBella.com to provide you with the best online shopping experience possible. Therefore, we may deviate from these policies if circumstances warrant. Please call us directly at (781) 939-0400 to discuss any returns
